Think, before you ask.

We encounter questions more than answer and we would love to get the questions offload from our ship as soon as possible.

So we either do it ourselves, or ask others to do that for you, partially or in whole. And since we have so much to achieve and thus, a natural tendency is to ask the help from others.

The intent itself is fine but think about the last question you have asked. Is it along the line of "Something doesn't work" or "The app is so slow".

The question I am being asked most by the developer is, "Ronnie, I clicked the link bit it doesn't work". The second runner-up is, "The site is slow, why is it?"

These are very open ended question and lots of possibilities. But one thing in common is how one (or I) can start investigating it on - log reading. But people are just lazy and would rather get an answer straight from someone, instead of figuring it out themselves.

They can get the answer quick, but traded off from learning. Every single incident is a chance to learn, you pass it over to someone (or me) just meant giving up the opportunity to learn. You forgot what you've been told very easily but remember life long if you worked this out yourself. So next time, think before you ask.